Membership

Why Should I Become a Member?

When you become a member of Store55, you can be informed about innovations, opportunities and campaigns.

I FORGOT MY MEMBER PASSWORD, WHAT SHOULD I DO?

If you have forgotten the password you used while signing up, you can have your new password sent to the e-mail address you used when registering by clicking the 'Forgot Password' link in the 'Member Login' section.

CAN I SHOPPING WITHOUT SINGING UP?

You can shop with guest login without being a member. For fast shopping without membership, information about your order will be sent to the e-mail address you provided before completing your shopping.

Cancellation, Refund and Exchange

THE PRODUCT I RECEIVED DID NOT FIT MY SIZE WHAT CAN I DO?

There is return and exchange information on the back of the invoice that comes with your order. You can change the product by filling out this field completely and sending the product you want to change to Mng Cargo: 354793720 customer number.

IN HOW MANY DAYS CAN I RETURN THE ITEM I HAVE RECEIVED?

You can return the product within 14 days from the date of receipt. In order for the return process to take place, the product/products you want to return must reach our warehouse within 14 days. The packaging of the returned product must be undamaged and the label must not be broken. Personalized products cannot be returned.

WHEN IS THE REFUND OF THE PRODUCT I RETURNED?

After the returned product reaches our warehouse, the return conditions are checked. If the conditions are suitable, the return process is completed within 2-10 days. If the conditions are not suitable, the product will be sent back to your address. The reflection time of the refunded amount to your card for shopping made with a credit card varies according to the processes and practices of the banks, and is usually 2-5 days.

I WANT TO RETURN THE PRODUCT I HAVE PAYMENT ON THE DOOR HOW TO MAKE A REFUND?

After the product reaches our warehouse, if it meets the necessary conditions for return, you will be refunded to your IBAN number.

Order Delivery

IN HOW MANY DAYS WILL MY ORDER BE DELIVERED?

After your order reaches us, it is delivered to the cargo company within 3 working days. For payments made by money order, it is delivered to the cargo within 3 working days (Monday-Friday) after the fee is transferred to our account. Due to the intensity experienced during the campaign and holiday periods, the durations may vary. The average delivery time for personalized items is 7-14 days.

CAN I ADD OR REMOVE THE ORDER I MADE?

Your orders reach us online. Since the payment amount you have made cannot be changed, it is not possible to add or remove products from your order later. You must create a new order for the product you want to add.

HOW CAN I TRACK THE SHIPPING INFORMATION OF MY ORDER?

When your cargo tracking number is created, it will be sent to your phone number and e-mail address. You can easily access the up-to-date details of your order by typing the tracking number you received in the My Cargo option.

IS DELIVERY AVAILABLE ON OFFICIAL HOLIDAYS?

Cargo companies do not deliver on public holidays.

I ORDERED WITHOUT MEMBERSHIP, HOW CAN I FOLLOW MY ORDER?

Your cargo tracking number will be sent to the e-mail address you provided at the time of order.

Payment

WITH WHICH PAYMENT OPTIONS CAN I MAKE MY SHOPPING?

You can make your shopping by using any of the credit card, money order or cash on delivery options.

WHICH CREDIT CARDS CAN I SHOPPING USING?

You can shop with YapıKredi, Garanti, Hsbc, Denizbank, Ing, Vakıfbank, Teb, Ziraat bank credit cards as a single payment. You can shop at Halkank, Akbank in 4 installments without interest.

WHAT IS 3D SECURE ON CREDIT CARD SHOPPING?

3D Secure is an 'authentication system' developed for safe shopping transactions. While shopping, it allows you to confirm the transaction by sending a special code only to the cardholder to your phone number registered in the system. In this way, the use of credit cards by unauthorized persons is prevented.

HOW CAN I MAKE SHOPPING BY USING THE PAYMENT BY TRANSFER OPTION?

After confirming your cart and filling in your delivery address, you can choose the 'Pay by Wire Transfer' option from the payment section and complete your shopping by depositing your order amount to SAMSUNSPOR MAĞAZACILIK VE SPORTİF ÜRÜNLER SAN.TİC AŞ AKBANK TR95 0004 6005 5388 8000 0962 01 account. For your purchases made using the money order payment option, your order will start to be prepared after it reaches our account. We will do it after 15:00 on Fridays.

HOW CAN I SHOPPING USING THE PAY AT THE DOOR OPTION?

You can shop using the 'Pay at the Door' option for your purchases up to 500 TL.

Security

WHAT IS SSL AND SECURE SHOPPING?

SSL, abbreviated as "Secure Sockets Layer", means "Secure Login Layer" in Turkish. With SSL, a secure data transfer is provided between the recipient and the site. With secure data transfer, your credit card information, password and similar information are prevented from reaching third parties. You can shop with confidence.

IS IT SAFE TO SHOPPING FROM STORE55?

The credit card information you use while shopping at Store55 is encrypted with 128-bit SSL, transmitted directly to your bank and is not stored by us. For this reason, you can safely shop from Store55.